FAQs

Does my spa need to be filled and drained each time I use it?
Fortunately, no. When properly maintained, the water in your hot tub may last three or four months, depending on the number of bathers, frequency of use, type of sanitizing system, and so on.

What if I forget to turn my spa off when I've finished using it?
Your Coleman SpasŪ hot tub will turn itself off, automatically.

Can I order a hot tub direct from the MAAX SpasŪ manufacturing facility?
Because the purchase of a spa is a sizeable investment, we think consumers deserve to have a professional sales person help them find the spa that best suits their needs and lifestyle. We encourage consumers to "test drive" or sample the spa experience before buying. Consequently, all sales and service for MAAX SpasŪ products is completed only through a network of professional, authorized dealers.

Can someone contract a disease from a spa?
The relaxing benefits of a warm water soak depend on spa care. By following your local dealer's recommended guidelines for treating spa water, you should enjoy years of relaxation benefits without concern over bacteria or disease.

What is the difference between a jet and an air injector?
Jets, located throughout a spa, deliver water into the spa in different volumes and motions, which provide the body with a massaging action. Many jets are interchangeable and often adjustable so the spa bather can customize his/her soak. Air injectors, however, are generally located in the seat areas and, when activated, create a turbulent bubbling or boiling action, another preference of some spa users.

How much water does a hot tub hold?
Hot tubs come in all shapes and sizes, so the amount of water will vary. As people get into the spa, water is displaced and the level rises. The general recommendation is that there be enough water to cover the jets and the filter intake area, but not so much water that movement results in an overflow. Coleman SpasŪ current lineup of hot tubs include models that hold from 135 to 550 useable gallons.

How safe is my spa when I'm not around?
Select MAAX SpasŪ models feature a locking program built into the control panel to prevent activation of the controls. Of course, using the lock down straps on your cover will also help to prevent unauthorized visitors.

Do I need to hire a special contractor to install my spa?
Your spa dealer is an excellent source to answer this question. Unlike in ground pools and spas, MAAX SpasŪ hot tubs are completely self-contained portable units. That means that all the plumbing, jets, wiring, heating, and mechanical components are already installed. There will likely be some steps required to prepare your home for the installation of your spa. Specifically, an electrician is required to make the final connection.

Does the spa warranty transfer from one owner to the next when a "gently used" spa is sold?
MAAX SpasŪ offers one of the most comprehensive warranties in the spa industry, but it is designed for one (the first) owner only.

Can we use our hot tub in the winter? What if we choose not to?
Sure! Many people not only use their tub in the winter, but find that winter is their favorite time to get their hot water hydrotherapy. However, if you choose not to use your tub in the winter, please contact your authorized dealer to "drain and winterize" your tub so it can be ready to go again -- when you are -- in the spring!